Common Questions

How many memberships do I need?

You'll need a membership for each computer, laptop, or server being used in your office. You do not need additional memberships for printers, PDA’s, firewalls, etc.

Why should I use this service over a traditional hourly consulting service?

Hourly consulting is reactive in nature and expensive. Atlas combines the best IT management tools and practices with the highest level of customer service. We proactively monitor and manage the health of your network, solving problems before they have an impact on your business.

Why did you develop Atlas?

Most small businesses have a hard time getting consistent, reliable advice and support for their computer systems. Atlas provides all of the services a business needs, on a 24/7 basis, at a very affordable rate. The small to medium size business community can now outsource their IT needs just like outsourcing payroll, or recruiting services.

How will Atlas help my business and employees perform better?

Many small businesses and nonprofit organizations don’t have reliable technology help or avoid using it for fear they are running up an expensive tab. Atlas allows your employees to get support and training when they need it for an affordable monthly fee.

Why shouldn't I just call the manufacturer of my computer for help?

That does seem to make sense, doesn't it? However, most people who have tried this just get very frustrated. Long hold times, passing the buck to another manufacturer, being charged $35 for every call it’s enough to drive you crazy. Atlas will solve any problem with your computer immediately over the Internet or phone. If we can't, we are local, so we can send one of our technicians over at your earliest convenience to take care of it in person.